Returns & Exchanges. For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at [email protected] to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return or exchange.
Return Shipping. Return authorization for items shipped in error, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.
Eligible Items. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, Bicycles and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
Condition of Items. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.
Form of Payment. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
Restocking Fee. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking items, a restocking fee of %15 (or the maximum amount permitted by law, whichever is less) may be assessed for the following items or types of items :Bike Racks, Parts, and Accessories. The restocking fee will be deducted from the refund amount, if any, where permitted by state law.
If you have any questions about this return policy, please contact us at [email protected]
In-Store Return Policy:
Returns & Exchanges. For items purchased in-store, returns and exchanges are accepted within 30 days of the original purchase with a valid receipt or proof of purchase.
Condition of Items. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.
Eligible Items. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, Gift Cards, and Bicycles are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
Form of Payment. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
Restocking Fee. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspection, repackaging, and restocking certain items, a restocking fee of 15% (or the maximum amount permitted by law, whichever is less) may be assessed for the following items or types of items: Bike Racks, Parts, and Accessories. The restocking fee will be deducted from the refund amount, if any, where permitted by state law.
